SHIPPING & RETURNS

This Shipping & Returns page explains the general policies and information associated with the Cali Clear website, including order-related enquiries, delivery information, damaged items, returns and refunds where applicable.

Any availability, shipment or return involving regulated products is subject to applicable federal, state and local laws. Nothing on this page should be interpreted as permitting the shipment, purchase or possession of a product where doing so would be unlawful.

SHIPPING INFORMATION

Shipping availability depends on the type of product, destination, applicable regulations and fulfilment arrangements.

A product being displayed or discussed on the Cali Clear website does not automatically mean it can legally be shipped to every location.

Before any transaction involving a regulated product, applicable legal requirements and purchaser eligibility must be satisfied.

ORDER PROCESSING

Where lawful products or merchandise are offered, order processing times may vary according to availability, order volume, verification requirements and fulfilment conditions.

Processing time and delivery time are different.

Processing refers to the period before an eligible order is dispatched. Delivery time begins after the carrier accepts the shipment.

Any estimated timeframe should be treated as an estimate rather than a guaranteed arrival date unless explicitly stated otherwise.

SHIPPING DESTINATIONS

Delivery availability varies by destination.

We do not represent that every item displayed or discussed on this website is available for shipment throughout the United States or internationally.

Applicable restrictions may depend on:

  • Product type

  • Destination

  • Federal law

  • State law

  • Local regulations

  • Carrier requirements

  • Purchaser eligibility

  • Age requirements where applicable

Where shipment would violate applicable law, the transaction should not proceed.

SHIPPING RESTRICTIONS

Some products may be subject to significant legal or carrier restrictions.

A customer's ability to access a website or submit information does not establish that a particular product can legally be supplied to that customer or destination.

Orders involving restricted destinations, prohibited products or unmet eligibility requirements may be declined or cancelled where applicable.

DELIVERY ESTIMATES

Estimated delivery times may vary depending on the destination and carrier.

Delays can occur because of:

  • Carrier disruptions

  • Weather

  • Holidays

  • Incorrect delivery information

  • Verification requirements

  • Regional restrictions

  • Unexpected fulfilment delays

Carrier tracking information, where available, should provide the most current status after dispatch.

TRACKING INFORMATION

Where tracking is provided for an eligible shipment, customers should use the carrier's tracking information to follow its progress.

Tracking updates may take time to appear after a shipping label is created.

A label being created does not necessarily mean that the carrier has already received the parcel.

CORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate delivery information where an order is permitted.

Before submitting an order, check details such as:

  • Recipient name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP code

  • Contact information

Incorrect or incomplete information can result in delays or failed delivery.

DAMAGED DELIVERIES

If an eligible order arrives damaged, contact customer support promptly and retain the original packaging.

Information that may be requested includes:

  • Order number

  • Description of the issue

  • Photographs of the external package

  • Photographs of the damaged item

  • Shipping label information

The information helps determine whether the issue occurred during fulfilment or transportation.

Do not use a damaged, leaking, opened or otherwise compromised vape-related product.

MISSING OR INCORRECT ITEMS

If an eligible shipment contains the wrong item or something is missing, contact customer support with the relevant order information.

The fulfilment record can then be reviewed against the reported delivery.

Customers should avoid disposing of packaging until the issue has been assessed.

RETURNS

Return eligibility depends on the type and condition of the product and applicable law.

For health, hygiene, safety and regulatory reasons, certain opened, used, consumable or regulated products may not be eligible for return.

Where a return is available, the item may need to be:

  • Unused

  • Unopened

  • In its original packaging

  • In resalable condition

  • Returned within the applicable return period

  • Accompanied by proof of purchase

Contact customer support before sending anything back so return eligibility and instructions can be confirmed.

NON-RETURNABLE ITEMS

Certain categories may be excluded from ordinary returns because of health, safety, legal or regulatory considerations.

This can include opened or used consumable products and other products that cannot safely be placed back into inventory.

A return request does not automatically guarantee approval.

REFUNDS

Where a refund is approved, it should generally be issued according to the applicable payment and return conditions.

Processing time after approval can vary depending on the original payment method and financial institution.

A refund being approved does not necessarily mean the funds will appear immediately in the customer's account.

CANCELLATIONS

Cancellation availability depends on the status of an eligible order.

If fulfilment has not started, a cancellation request may be reviewable. Once an order has entered processing or dispatch, cancellation may no longer be possible.

Submitting a cancellation request does not guarantee that an order can be stopped.

FAILED OR RETURNED DELIVERIES

A shipment may be returned because of an incorrect address, unsuccessful delivery attempt, carrier restriction or other delivery issue.

If this occurs, the circumstances of the returned shipment should be reviewed before any refund, replacement or other resolution is determined.

Additional shipping costs resulting from incorrect customer-provided information may not be refundable where permitted by law.

AUTHENTICITY & PRODUCT CONCERNS

If you have concerns about the identity, packaging or authenticity of a product associated with the Cali Clear name, do not rely solely on appearance, logos or QR codes.

Packaging can be copied, and online product information may be incomplete or outdated.

Where cannabis products are legally regulated, applicable licensing, labeling and traceability information can provide more meaningful evidence regarding product origin.

CALI CLEAR PRODUCT INFORMATION

Searches for Cali Clear, Cali Clears, Cali Clear disposable, Cali Clear 2G, Cali Clear flavors, Cali Clear carts and Cali Clear vape can lead to products and information from different sources.

Nothing in this Shipping & Returns Policy should be interpreted as confirming that every product using those terms originates from the same manufacturer or is authentic, licensed, tested or legally available.

LEGAL & REGULATORY NOTICE

Cannabis, THC, vape and related product laws vary significantly by jurisdiction.

Nothing on this website overrides federal, state or local law, age restrictions, licensing requirements, carrier restrictions or other applicable regulations.

Where a product cannot lawfully be sold, supplied, possessed or transported, this Shipping & Returns Policy does not create a right to purchase, receive or return that product through an unlawful transaction.

FREQUENTLY ASKED QUESTIONS

How long does shipping take?

Delivery estimates depend on the eligible product, destination, processing time and carrier. Any displayed delivery timeframe should be treated as an estimate unless specifically guaranteed.

Will I receive tracking information?

Where tracking is available for an eligible shipment, tracking information may be provided after processing and carrier acceptance.

Can I change my shipping address?

Address-change requests should be made as early as possible. Once an eligible order has entered fulfilment or shipping, changing the destination may no longer be possible.

Can I return an opened item?

Certain opened, used, consumable or regulated products may be excluded from returns for health, safety or regulatory reasons.

What happens if my order arrives damaged?

Contact customer support promptly, retain the packaging and provide photographs and relevant order information. Do not use a damaged or compromised vape-related product.

Can I cancel an order?

Cancellation may be possible before fulfilment begins. Once processing or dispatch has started, cancellation may no longer be available.

When will I receive my refund?

Approved refund processing times vary depending on the payment method and financial institution.

Does Cali Clear ship everywhere?

No assumption should be made that every product can be shipped to every destination. Availability is subject to applicable laws, regulations, carrier requirements and other restrictions.